Help Desk for Web-Based Administrative Functionality (DMV)

Agency: California Department of Motor Vehicles (DMV)

Conducted an assessment of the DMV’s Administrative and Financial System (AFS) implementation, with an emphasis on providing analysis and documentation of findings for improved system support functionality. The key objective of this project was to develop a feasible AFS support strategy, which included an integration plan. The key deliverables for this initiative included the following:

  • Conceptual Business Model
  • Scalability Plan
  • Integration Plan
  • Infrastructure Assessment
  • Training Plan